The wool mill at Niaux "Sibada Laine" is the only mill within 300km of us and for a long time was closed following an industrial accident in which a worker lost his arm. When they finally started again we asked them to wash our wool. It came back mostly felted and we were very unimpressed, vowing never to use them again. 4 or 5 years later they have completely overhauled their machines and we thought we'd try them again for some carding. Six weeks after dropping off the wool we got a message last week saying it was ready for collection today. We confirmed we would arrive in the morning but when we got there after a 90 minute drive the place was locked up. We called and texted the mobile number of our contact, sent more emails and left messages but no reply. A wasted morning not to mention the cost of the fuel.
We will have to make another appointment to get our wool back. It will be the last time I waste my time with company. I have nothing positive to say about their competence or customer service.
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